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Calls and messages never get through. Customer service is responsive but couldn't really do anything about why I wasn't getting my 'text-to-emails'. The calls are severely delayed, that's even if it actually connects. MOST IMPORTANTLY... Indian scammers have bee...
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Sonetel
Sonetel
Sonetel Verified Representative

Hi "Dawah Deals/Sammynazty",Really sorry to hear that you are unhappy with our service. I asked our head of Customer service to identify your account and look into your accoun...

1.5
I liked
  • Customer service
I didn't like
  • Delivery of their servicesso bad on many levels
  • Bad service
  • Quality
#1127627
We have nrs in Hong Kong and Singapore and we continuously receive calls for big corporates instead of receiving calls for our own company. When checked, we found the number people were calling; this was a completely different nr and somehow this was re-directed to us,...
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Sonetel
Sonetel
Sonetel Verified Representative

Hi Andrew,I am really sorry to hear about your problems. I have personally been in contact with our head of customer service to get a better understanding of what caused the ...

2.5
I liked
  • Promise of their services
I didn't like
  • Delivery of their servicesso bad on many levels
#1074140
Tried their service in 3 different countries and no kind of internet access is good enough for their voip service, while 2 other companies i tried worked fine except one case when i really had bad connection. Their ios app which use call back method (supposed to work...
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Sonetel
Sonetel
Sonetel Verified Representative

Hi there!I am sorry to hear that you had a bad experience. We are not a VoIP provider and do not recommend that our customers connect to us via VoIP due to the many potential ...

#1064233

Sonetel - Can't log in

Sonetel
#1056438
What happened?tried to log in but was told wrong password and after three trials my account was blocked
Comment
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Short Review on April 17, 2017

Sonetel
#1035413
1.4
Details
Awful service. Nothing works. Shoddy support. Not for businesses.
Comment
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
FYI, For any businessperson(s) using this service, please consider the following. As a consumer and recipient of many robocalls from companies that use Sonetel's service, as well as services similar to Sonetel's worldwide, I have quickly figured out that the "local"...
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Sonetel
Sonetel
Sonetel Verified Representative

Hi Anonymous,How do you know that the calls you are receiving comes from us? I would appreciate if you could share examples so that we can take action.We strictly prohibit "ro...

#1050635
Never use these guys, I lost my numbers while trying to port to their system. All they want to give me is compensation! They just keep forwarding your cases from one department to another. I was promised the numbers would be ported in 15 days, and after 20 days I...
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Sonetel
Sonetel
Sonetel Verified Representative

Hi,As a CEO and Founder I take any complaints against our service very seriously.I asked our Head of customer service to identify your case in order to find out the root issue...

1.5
I liked
  • Pricing
I didn't like
  • Bad service
  • Taking pre-payment money and then blocking the account
  • Quality
#1035624
I have to disagree with these pissed consumers. I had Sonetel service for about a year and i loved it. There are so many things you can do with their service. I had no idea even how to use most of the things available on their website. SIP VOIP ??? But the services i...
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Anonymous
Anonymous

Climb out of their ***!

5.0
I liked
  • Customer service
#1024152
I have been a Sonetel customer for over 2 years. In brief, when it works (maybe 50% of the time) it's OK (not good, just OK - often the call quality is extremely poor and delayed). However, when it doesn't work, despite polite emails from customer service, days and...
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Sonetel
Sonetel
Sonetel Verified Representative

Hi there Anonymous!As you havn't provided any name I cannot validate if you really are a customer and if this review is real.What you report sounds strange. Our system has an ...

#991247
After getting a low balance (NOT negative) our number got blocked.. After receiving this message we tried to update our balance... But... due to the fact that our account is blocked, we could´t update the balance!!! Waiting hours for a reply they unblocked our number....
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Sonetel
Sonetel
Sonetel Verified Representative

Hi Richard,It seems as if most of your problems came from having one of your phones log in repeatedly with the wrong password, which blocks the user (and not the account nor t...

1.9
I didn't like
  • Taking pre-payment money and then blocking the account
  • Late responses and not answering our questions
#966092

Resolved

Sonetel - Smells like a scam
Sonetel - Smells like a scam
Sonetel - Smells like a scam
Sonetel - Smells like a scam
I recently bought 2 numbers for overseas. The service was terrible. About 50% of the time I was getting either one-way connection (the other party was hearing me, but I did not), error 500 or other. I called them and complained frequently. Because I authorized the...
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Sonetel
Sonetel
Sonetel Verified Representative

Hi Adam,No. We are not scammers. We are actually Sweden's 8:th fastest growing tech company according to Deloitte http://www.fast50.se/ and have a Swedish Government agency am...

1.5
I didn't like
  • Taking pre-payment money and then blocking the account
#965017

Subscribed to their service for 3 months not once my calls were connected. I complained to their CS tens of times and each time they said yes our tech are working on and blah2 but nothing was fixed. Then the funny thing happened when I called their CS to cancel my...
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Sonetel
Sonetel
Sonetel Verified Representative

Hi,I checked with the head of our customer service to get the background and received the following initial response:"From what I recall, this customer had requested Sameera t...

AdamGalant
AdamGalant

This is scam! They took mony for prepay and then they cut me off their services for exceeding their *** "daily limits" - But they still keep the prepaid money! Oh! They asked ...

1.8
#950617