Sonetel
Reviews and Complaints
No sufficient support info for a new customer
Preferred solution: EXPLAIN IN DETAIL
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Verified ReviewerThe service is a scam
- Phone number choice
Preferred solution: Full refund
Possible Scam
- Website and way to help me get up going
- Promise of their services
- Delivery of their servicesso bad on many levels
Preferred solution: Let the company propose a solution
Wrong Use Of sonetel virtual number used by previous customer and harrasment been faced to me when i bought the number assigned to me used by the other customer of sonetel.
Hello Sir/ Madam,
I have received a text from a person named aman ali in whats app business that the number which i purchased from you is a fake number and it was in the name of american hotel based out of chicago. The number which i bought from you is +131******** and its been taken recently and within one day i started getting complaints ,when i i registered the same number with the whats app business after that which i received such complaint from the unknown user named aman ali. I am disappointed that how can you assign such numbers to the other customer when it is been already been used by other customer earlier and who use to do all illicit and unwanted illegal activities.
I have the chat of the unknown person and as well as i shall drop you a mail with the screen shot of the chat who has raised a compalint to me reagrding the usage of this number by previous customer. After that i have bought again a new number +164******** and then i see that this number is also been used by some other customer when i installed this number as whats app business i saw already some one has used this number as whats app business and was able to see various chats . i deleted all of them and again i moved on with the new profile set up of whats app. Please i dont want to waste my money on the fake numbers or the numbers which were mishandled and misused by some body i need refund for this number .+131******** . please delete this number and please refund the paid amount for this number as i am getting many complaints against this number. And also i need to know who is the person who use to use this number?? Kindly revert back to the earliest. my registered mail is subratharay0007@***.com. I have also attached you the screenshot of the whats app business i received against the number +131********.
With Regards
Subratha Ray
Preferred solution: Full refund
Never could get it to work
- Website and way to help me get up going
Preferred solution: I just wanted my service to work and for them to help me make it work.
Lollipop for Prashant
We receive calls for every company except our own!!
- Promise of their services
- Delivery of their servicesso bad on many levels
Preferred solution: Deliver product or service ordered
Resolved: Smells like a scam
Check your rates charged for your calls to mobile numbers!
Shortly before the Christmas, Sonetel unblocked my account and increased my daily limit without any copy of my photo ID or similar nonsense. They also REFUNDED about 90% of all the money they took from me during...
About 50% of the time I was getting either one-way connection (the other party was hearing me, but I did not), error 500 or other. I called them and complained frequently. Because I authorized the auto-payment, they have been taking $10 from my bank every 1-3 days. I did not check the charged rates believing in their advertisement.
Finally, yesterday, in the middle of the important conversation, they cut me off and blocked the Internet access to my account - AFTER taking another $10 from my PayPal. They say it is "for my protection" due to a "daily limits", but my account still remains blocked today, and they took my money and prevent me from using it. I suspect that blocking the Internet access to prevent me from checking the status of my account with them. This is a pre-paid account and they had no rights to charge my PP account (for my future calls) when they was cutting their services for me.
Now, to add the insult, they are asking for the photocopy of my passport or photo ID. My answer was "kiss my (_!_)" as I have no intention to take this risk. If they do not refund my money promptly and apologize for the interrupted business conversation, I will be filing the Internet fraud complain with our State Attorney Office, and the Federal IC3 Office (www.ic3.gov).
I am attaching log of my phone calls, showing the "quality" of their service, their unreasonable request for photo ID and fraudulent withdraw of money from my PayPal account. -adam
- Taking pre-payment money and then blocking the account
Their service is the worst!!
Calls and messages never get through. Customer service is responsive but couldn't really do anything about why I wasn't getting my 'text-to-emails'.
The calls are severely delayed, that's even if it actually connects. MOST IMPORTANTLY... Indian scammers have bee calling my Sonetel US line with this number +163138**** saying that I have severe issues with IRS and trying to scam me. I never shared my Sonetel US number with anyone, so sonetel has to explain why these guys have my number.
Fair customer service, Worst general experience. PS.: I upgraded to premium and also loaded my account all in vain!
- Customer service
- Delivery of their servicesso bad on many levels
- Bad service
- Quality
Sonetel and similar services displaying "local" numbers on caller ID
FYI, For any businessperson(s) using this service, please consider the following. As a consumer and recipient of many robocalls from companies that use Sonetel's service, as well as services similar to Sonetel's worldwide, I have quickly figured out that the "local" phone numbers that appear on my caller ID are blatant and shameless false advertising.
I no longer pick up these calls; instead, I call back the number, which usually results in a message saying the call cannot be completed, or that I have reached a Sonetel number "not associated with an account." If I do get an actual person at the other end, I tell her/him to remove my name from their call list. In any case, I then block the number. It seems that businesses who use these services for the purpose of displaying "local numbers" are immune to the US government's "Do Not Call" list rules, for which there are significant penalties for violators. I will be contacting the attorney general's office in my state, to ask if this is a loophole that needs to be addressed.
I am wondering if Class Action lawsuits are likely to follow, especially since part of Sonetel's marketing strategy openly extols the benefits of "tricking" customers into thinking that a business has a local presence, based on the appearance of a "local" telephone number. For any business thinking of employing this strategy, consider that this will backfire once your customers learn of the false "local" phone number.
I would not do business with any company utilizing this service, because it would give me great pause, causing me to wonder what other lies the business may be telling...NOT a trustworthy approach. Thank you.
Worst service
Not pissed
I have to disagree with these pissed consumers. I had Sonetel service for about a year and i loved it.
There are so many things you can do with their service. I had no idea even how to use most of the things available on their website. SIP VOIP ??? But the services i did understand were tons of fun.
You can forward your calls to voicemail in another language and thats only the beginning. I was looking at my credit card statement one day and noticed that they were charging me some strange charges which I didnt understand so I emailed their customer service and they were 100% user friendly. Responded quickly and did exactly as i asked of them. Im not upset about the charges because it very well could have been my fault for a few different reasons.
Just know what your buying and watch your CC statements and you can do amazing things with these guys. I say Two Thumbs Up!
5 Stars !! Excellent company !!
- Customer service
Short Review on April&nbs-04:00;17,&nbs-04:00;2017
WORSE provider and system
Update... Finally an answer...
We have to pay 13 euro to port our number to a new provider... Who is going to pay us for the days we were not reachable and the time and money wasting on reconfiguring our systems???
THINK TWICE before doing "business" which these guys...
But... due to the fact that our account is blocked, we could´t update the balance!!! Waiting hours for a reply they unblocked our number. Due to this we had to reset our password...
SO we did, but we forgot one phone to update with the password, so blocked again!!! Still waiting for an answer and not able to use our phone or worser.. not able to receive calls!!! Asked for the possibility to take the number with us to another provider..
NOT possible!!
Don´t mention the bad connections we lately had with their services.. Please be warned for them!!
- Taking pre-payment money and then blocking the account
- Late responses and not answering our questions
Preferred solution: Let the company propose a solution
Sonetel - great concept, terrible service
I have been a Sonetel customer for over 2 years. In brief, when it works (maybe 50% of the time) it's OK (not good, just OK - often the call quality is extremely poor and delayed).
However, when it doesn't work, despite polite emails from customer service, days and days go by before the matter is fixed meaning that if you rely on it for business, as I do, you are pretty much screwed. In my current situation, it's been an entire work week and it seems like they have just forgotten about my file.
I am currently looking for another provider because I cannot handle the unreliability. I thought Skype was bad, but Sonetel is sadly worse.
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This same thing happened to me! They are indeed a scam.#sonetelscam