filters
state:
Show
city:
Show
product:
Show
I have had multiple email conversations with the folks at Sonetel. I have even had 2 conversations with the support staff at Sonetel. All nice people, but I believe that they really understand that users get a phone to be able to call out and receive calls. This...
Read more
1.7
I liked
  • Website and way to help me get up going
#1153068
Calls and messages never get through. Customer service is responsive but couldn't really do anything about why I wasn't getting my 'text-to-emails'. The calls are severely delayed, that's even if it actually connects. MOST IMPORTANTLY... Indian scammers have bee...
Read more
Sonetel
Sonetel
Sonetel Verified Representative

Hi "Dawah Deals/Sammynazty",Really sorry to hear that you are unhappy with our service. I asked our head of Customer service to identify your account and look into your accoun...

1.5
I liked
  • Customer service
I didn't like
  • Delivery of their servicesso bad on many levels
  • Quality
  • Bad service
#1127627
We have nrs in Hong Kong and Singapore and we continuously receive calls for big corporates instead of receiving calls for our own company. When checked, we found the number people were calling; this was a completely different nr and somehow this was re-directed to us,...
Read more
Sonetel
Sonetel
Sonetel Verified Representative

Hi Andrew,I am really sorry to hear about your problems. I have personally been in contact with our head of customer service to get a better understanding of what caused the ...

2.5
I liked
  • Promise of their services
I didn't like
  • Delivery of their servicesso bad on many levels
#1074140
Tried their service in 3 different countries and no kind of internet access is good enough for their voip service, while 2 other companies i tried worked fine except one case when i really had bad connection. Their ios app which use call back method (supposed to work...
Read more
Sonetel
Sonetel
Sonetel Verified Representative

Hi there!I am sorry to hear that you had a bad experience. We are not a VoIP provider and do not recommend that our customers connect to us via VoIP due to the many potential ...

#1064233
Show

Sonetel - Can't log in

What happened?tried to log in but was told wrong password and after three trials my account was blocked
#1056438
FYI, For any businessperson(s) using this service, please consider the following. As a consumer and recipient of many robocalls from companies that use Sonetel's service, as well as services similar to Sonetel's worldwide, I have quickly figured out that the "local"...
Read more
Sonetel
Sonetel
Sonetel Verified Representative

Hi Anonymous,How do you know that the calls you are receiving comes from us? I would appreciate if you could share examples so that we can take action.We strictly prohibit "ro...

#1050635
Never use these guys, I lost my numbers while trying to port to their system. All they want to give me is compensation! They just keep forwarding your cases from one department to another. I was promised the numbers would be ported in 15 days, and after 20 days I...
Read more
Sonetel
Sonetel
Sonetel Verified Representative

Hi,As a CEO and Founder I take any complaints against our service very seriously.I asked our Head of customer service to identify your case in order to find out the root issue...

1.5
I liked
  • Pricing
I didn't like
  • Bad service
  • Quality
  • Taking pre-payment money and then blocking the account
#1035624
Show

Short Review on April 17, 2017

Awful service. Nothing works. Shoddy support. Not for businesses.
1.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1035413

I have to disagree with these pissed consumers. I had Sonetel service for about a year and i loved it. There are so many things you can do with their service. I had no idea even how to use most of the things available on their website. SIP VOIP ??? But the services i...
Read more
Anonymous
Anonymous

Climb out of their ***!

5.0
I liked
  • Customer service
#1024152
I have been a Sonetel customer for over 2 years. In brief, when it works (maybe 50% of the time) it's OK (not good, just OK - often the call quality is extremely poor and delayed). However, when it doesn't work, despite polite emails from customer service, days and...
Read more
Sonetel
Sonetel
Sonetel Verified Representative

Hi there Anonymous!As you havn't provided any name I cannot validate if you really are a customer and if this review is real.What you report sounds strange. Our system has an ...

#991247