Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I have had multiple email conversations with the folks at Sonetel. I have even had 2 conversations with the support staff at Sonetel.

All nice people, but I believe that they really understand that users get a phone to be able to call out and receive calls. This service worked for me less than 15% of the time that I attempted to use it. I had a softphone and programmed that exactly how they asked me to and reconfigured my modem and still could hardly make a call and only received one call on the phone number that was provided to me by Sonetel. The person calling me was calling someone else do I believe that the numbers are cycled pretty frequently as well.

I am not a pissed consumer just disappointed that it did not work as advertised. I spent $15 dollars to learn this lesson and bought the premium service and a number and only used it for about 5 days before I could not use it any longer.

Reason of review: Bad quality.

Monetary Loss: $12.

Preferred solution: I just wanted my service to work and for them to help me make it work..

I liked: Website and way to help me get up going.

  • Sonetel Never Worked
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like