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I have had multiple email conversations with the folks at Sonetel. I have even had 2 conversations with the support staff at Sonetel.

All nice people, but I believe that they really understand that users get a phone to be able to call out and receive calls. This service worked for me less than 15% of the time that I attempted to use it. I had a softphone and programmed that exactly how they asked me to and reconfigured my modem and still could hardly make a call and only received one call on the phone number that was provided to me by Sonetel. The person calling me was calling someone else do I believe that the numbers are cycled pretty frequently as well.

I am not a pissed consumer just disappointed that it did not work as advertised. I spent $15 dollars to learn this lesson and bought the premium service and a number and only used it for about 5 days before I could not use it any longer.

Reason of review: Bad quality.

Monetary Loss: $12.

Preferred solution: I just wanted my service to work and for them to help me make it work..

I liked: Website and way to help me get up going.

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