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Guys, do not even try to use Sonotel.

Set up took them around 2 weeks, lot's of emails and hassle. Call forwarding price is changed whenever they want it, with no advanced information what so ever. So you can image one day talking on the phone without realising what is the rate, you would be busted right away.

So as an example of what happened to me, one day it was 3ppm and then suddenly it wen up 35ppm or something like that.

I would not recommend them at all.

This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Sonetel. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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Sonetel
#1127023
Sonetel Verified Representative

Hi,

I am really sorry to hear that you had a negative experience.Most of our customers are up and running in less than 1 minute and are very happy with the ease and quality of our service.

What was the issue you experienced? I'd like to understand what caused your specific problem.

Price changes for calls of any larger magnitude are rare, and never caused by us "wanting it".

There are two factors that impact price:

1) The weekly price updates from all the carriers we work with worldwide - which are automatically processed to pick the cheapest. 2) Potential removal of some carrier for some specific destination, due to some customer has complained about the quality.

In case of (2) this can lead to a large increase of the calling cost - as an automatic result of the removal of the cheapest carrier. The second cheapest carrier may in some rare cases be substantially more expensive. We always have the same % margin on all calls, and never increase the price unless we get a higher cost ourselves. All pricing is set automatically - based on the prices we pay ourselves.

If you really got a 10X price increase this is naturally unacceptable. We should naturally be aware of any such impact, due to (1) and (2) above and try to find a work-around by finding some other carrier. I'd like to know the specific instance when this happened, so that we can follow up internally and see if there is some internal process that needs to be...

While it is rare that customers are unhappy with our service, we naturally want to take full responsibility in case things don't turn out the way they should.Yours, Henrik Thomé CEO and Founder henrik@sonetel.com

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