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Sonetel - Treat and fraud about private information
BAD REVIEW 2- This company been sending me Email trying to get my personal information, I send them 2 prove of my address and my name and they been sending me this email to have my driver license check and to me it’s not acceptable because that not in the TERMS AND...
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1.0
#1239793
Sonetel - SCAM /Scam scam
1- 1 bad review - They treat to cancel my account They stat requesting my private information , then ask for 2 prove of address They ask for my bank account to prove os me then ask for my private drive license / TOTAL SCAM / don’t send this people anything
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1.1
#1239791
I was able to use the service until I prepaid for it. The account was immediately locked and they requested way more personal information than you would normally require from any other service like ringcentral (which I was trying to switch away from). I supplied a...
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1.0
I liked
  • Phone number choice
#1224112
So I've been a customer with Sonetel since some time. They do offer cheap rates and that's what got me to work with them and purchase a toll-free number for my brand. I first faced some problems with the customer support but it then was resolved successfully and...
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3.0
I liked
  • Promise of their services
  • Website and way to help me get up going
I didn't like
  • Delivery of their servicesso bad on many levels
#1223225
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Sonetel - Disastrous

Sonetel - Disastrous
Within 24 hours of receiving my US forwarding number I was bombarded with nuisance calls from India, Nigeria, Kenya and more. I hadn't even given out my number yet!
2.4
Details
Advertised vs Delivered
Coverage Area
Customer service
Diversity of Products or Services
Price Affordability
Style and Design
Value for money
Website
#1211696
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Sonetel - Lollipop for Prashant

Great service deserves great review. I want to personally thank and I might someday. Till the time, make do. Awesome! Awesome! Awesome! {{Redacted}}
#1156309
I have had multiple email conversations with the folks at Sonetel. I have even had 2 conversations with the support staff at Sonetel. All nice people, but I believe that they really understand that users get a phone to be able to call out and receive calls. This...
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1.7
I liked
  • Website and way to help me get up going
#1153068
Calls and messages never get through. Customer service is responsive but couldn't really do anything about why I wasn't getting my 'text-to-emails'. The calls are severely delayed, that's even if it actually connects. MOST IMPORTANTLY... Indian scammers have bee...
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Sonetel
Sonetel
Sonetel Verified Representative

Hi "Dawah Deals/Sammynazty",Really sorry to hear that you are unhappy with our service. I asked our head of Customer service to identify your account and look into your accoun...

1.5
I liked
  • Customer service
I didn't like
  • Quality
  • Delivery of their servicesso bad on many levels
  • Bad service
#1127627
We have nrs in Hong Kong and Singapore and we continuously receive calls for big corporates instead of receiving calls for our own company. When checked, we found the number people were calling; this was a completely different nr and somehow this was re-directed to us,...
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Sonetel
Sonetel
Sonetel Verified Representative

Hi Andrew,I am really sorry to hear about your problems. I have personally been in contact with our head of customer service to get a better understanding of what caused the ...

2.5
I liked
  • Promise of their services
I didn't like
  • Delivery of their servicesso bad on many levels
#1074140
Tried their service in 3 different countries and no kind of internet access is good enough for their voip service, while 2 other companies i tried worked fine except one case when i really had bad connection. Their ios app which use call back method (supposed to work...
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Sonetel
Sonetel
Sonetel Verified Representative

Hi there!I am sorry to hear that you had a bad experience. We are not a VoIP provider and do not recommend that our customers connect to us via VoIP due to the many potential ...

#1064233