Update by user Jan 04, 2017
Check your rates charged for your calls to mobile numbers!
Shortly before the Christmas, Sonetel unblocked my account and increased my daily limit without any copy of my photo ID or similar nonsense. They also REFUNDED about 90% of all the money they took from me during my short endeavor with them!
– The amount was much more that I would expect - why? ;-). Here is the rest of the story:
After writing my initial report on this forum, I discovered that Sonetel was also cheating on the rates for the calls made to the mobile phone numbers. I did not report on this right away, because it is a serious accusation and I was waiting for their respond.
This cheat was possible because in Europe, party, which initiates the call to a mobile number, pays for this call. The rates for those calls can differ between the mobile operators, even as much as 4x. I discovered that Sonetel was charging me not the rate of the actual receiving operator, but the most expensive one. When I wrote about this to them, they initially tried to play on my ignorance, perhaps counting that I would not be able to determine what is the actual operator of my conversation party.
After I responded to Sonetel with the hard proof of those billing error, they first ignored my emails for about 2 weeks. Finally, after I asked to close my account and suggested (on this forum) that I may file complain with the US authorities (IC3.gov), I got the email with apology and information of the refund of almost everything I paid. Regardless of their “kindles” I switched to a different VoIP provider, which so far, is very reliable and less expensive.
I cannot be happier! One additional interesting detail: The CEO of Sonetel introduces himself in social media as “serial entrepreneur” and “fun of globalization” – I will leave it without comment.
Original review posted by user Dec 01, 2016
I recently bought 2 numbers for overseas. The service was terrible.
About 50% of the time I was getting either one-way connection (the other party was hearing me, but I did not), error 500 or other. I called them and complained frequently. Because I authorized the auto-payment, they have been taking $10 from my bank every 1-3 days. I did not check the charged rates believing in their advertisement.
Finally, yesterday, in the middle of the important conversation, they cut me off and blocked the Internet access to my account - AFTER taking another $10 from my PayPal. They say it is "for my protection" due to a "daily limits", but my account still remains blocked today, and they took my money and prevent me from using it. I suspect that blocking the Internet access to prevent me from checking the status of my account with them. This is a pre-paid account and they had no rights to charge my PP account (for my future calls) when they was cutting their services for me.
Now, to add the insult, they are asking for the photocopy of my passport or photo ID. My answer was "kiss my (_!_)" as I have no intention to take this risk. If they do not refund my money promptly and apologize for the interrupted business conversation, I will be filing the Internet fraud complain with our State Attorney Office, and the Federal IC3 Office (www.ic3.gov).
I am attaching log of my phone calls, showing the "quality" of their service, their unreasonable request for photo ID and fraudulent withdraw of money from my PayPal account. -adam
This reviewer shared experience about pricing issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Sonetel and uploaded picture s. The most disappointing about sonetel phone service from Sonetel was taking pre-payment money and then blocking the account Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Sonetel.
Check out the best and the worst companies in Telecommunications category for more informed decision or compare Sonetel to other companies on our site.