FYI, For any businessperson(s) using this service, please consider the following. As a consumer and recipient of many robocalls from companies that use Sonetel's service, as well as services similar to Sonetel's worldwide, I have quickly figured out that the "local" phone numbers that appear on my caller ID are blatant and shameless false advertising.
I no longer pick up these calls; instead, I call back the number, which usually results in a message saying the call cannot be completed, or that I have reached a Sonetel number "not associated with an account." If I do get an actual person at the other end, I tell her/him to remove my name from their call list. In any case, I then block the number. It seems that businesses who use these services for the purpose of displaying "local numbers" are immune to the US government's "Do Not Call" list rules, for which there are significant penalties for violators. I will be contacting the attorney general's office in my state, to ask if this is a loophole that needs to be addressed.
I am wondering if Class Action lawsuits are likely to follow, especially since part of Sonetel's marketing strategy openly extols the benefits of "tricking" customers into thinking that a business has a local presence, based on the appearance of a "local" telephone number. For any business thinking of employing this strategy, consider that this will backfire once your customers learn of the false "local" phone number.
I would not do business with any company utilizing this service, because it would give me great pause, causing me to wonder what other lies the business may be telling...NOT a trustworthy approach. Thank you.
Reason of review: Poor customer service.