Subscribed to their service for 3 months not once my calls were connected. I complained to their CS tens of times and each time they said yes our tech are working on and blah2 but nothing was fixed. Then the funny thing happened when I called their CS to cancel my service. Fiest their rep. "Sameera" tells me she can not cancel my account because she doesnt have the authority. Then after a while she tells me I HAVE to answer two questions before she cancels my account! I told her absolutely not and if she doesnt cancel I will refer the matter to BBB! Once I said that she said she wants to refund the remainder balance on my account. What a big joke!
I have other virtual numbers that connect to the same number and never ever had issues with them.
Pay more to other service providers and get reliable and uninterrupted service.
Subscribe to Sonetel rookies if you want to throw your cash in trash....
Product or Service Mentioned: Sonetel Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.