Product: Sonetel Phone Service Clear all filters (0 of 15 reviews match)
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It is apparent to me that Sonetel either lacks the expertise or the focus and commitment to be a credible B2B provider. It's now multiple weeks after reporting that your core voice menu functionality was broken. Six days ago we finally got your team on a call and...
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3.4
Product
Sonetel Phone Service
I liked
  • Innovative
I didn't like
  • Functionality broken
#1348343
I opened an account for a virtual cell phone since I wanted to be able to receive warning messages from my bank and credit card, if any, while traveling overseas. I gave them the number and code for my credit card which was subsequently validated. They billed me for...
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Sonetel
Sonetel
Sonetel Verified Representative

Dear customer, As a CEO and founder I am sad to hear that you had a bad experience. My customer service provided me with the following background: "They entered a US address i...

Product
Sonetel Phone Service
#1324960
Dear Henrik Thomé; When one gets as a novice to the site, one cen get immediately a kind chat person that points you to some basics of how to sign. However, after you sign, the details one should know as the BASICS are missing. It is all about somelinks to something...
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Product
Sonetel Phone Service
#1293158
Calls and messages never get through. Customer service is responsive but couldn't really do anything about why I wasn't getting my 'text-to-emails'. The calls are severely delayed, that's even if it actually connects. MOST IMPORTANTLY... Indian scammers have bee...
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Sonetel
Sonetel
Sonetel Verified Representative

Hi "Dawah Deals/Sammynazty",Really sorry to hear that you are unhappy with our service. I asked our head of Customer service to identify your account and look into your accoun...

1.5
Product
Sonetel Phone Service
I liked
  • Customer service
I didn't like
  • Quality
  • Bad service
  • Delivery of their servicesso bad on many levels
#1127627
We have nrs in Hong Kong and Singapore and we continuously receive calls for big corporates instead of receiving calls for our own company.When checked, we found the number people were calling; this was a completely different nr and somehow this was re-directed to us,...
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Sonetel
Sonetel
Sonetel Verified Representative

Hi Andrew,I am really sorry to hear about your problems. I have personally been in contact with our head of customer service to get a better understanding of what caused the ...

2.5
Product
Sonetel Phone Service
I liked
  • Promise of their services
I didn't like
  • Delivery of their servicesso bad on many levels
#1074140

I had Sonetel service for about a year and i loved it. There are so many things you can do with their service. I had no idea even how to use most of the things available on their website. SIP VOIP ??? But the services i did understand were tons of fun. You can forward...
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Anonymous
Anonymous

Climb out of their ***!

5.0
Product
Sonetel Phone Service
I liked
  • Customer service
#1024152
I have been a Sonetel customer for over 2 years. In brief, when it works (maybe 50% of the time) it's OK (not good, just OK - often the call quality is extremely poor and delayed). However, when it doesn't work, despite polite emails from customer service, days and...
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Sonetel
Sonetel
Sonetel Verified Representative

Hi there Anonymous!As you havn't provided any name I cannot validate if you really are a customer and if this review is real.What you report sounds strange. Our system has an ...

Product
Sonetel Phone Service
#991247
After getting a low balance (NOT negative) our number got blocked.. After receiving this message we tried to update our balance... But... due to the fact that our account is blocked, we could´t update the balance!!! Waiting hours for a reply they unblocked our number....
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Sonetel
Sonetel
Sonetel Verified Representative

Hi Richard,It seems as if most of your problems came from having one of your phones log in repeatedly with the wrong password, which blocks the user (and not the account nor t...

1.9
Product
Sonetel Phone Service
I didn't like
  • Taking pre-payment money and then blocking the account
  • Late responses and not answering our questions
#966092
Resolved
Sonetel - Smells like a scam
Sonetel - Smells like a scam
Sonetel - Smells like a scam
Sonetel - Smells like a scam
I recently bought 2 numbers for overseas. The service was terrible. About 50% of the time I was getting either one-way connection (the other party was hearing me, but I did not), error 500 or other. I called them and complained frequently. Because I authorized the...
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Sonetel
Sonetel
Sonetel Verified Representative

Hi Adam,No. We are not scammers. We are actually Sweden's 8:th fastest growing tech company according to Deloitte http://www.fast50.se/ and have a Swedish Government agency am...

1.5
Product
Sonetel Phone Service
I didn't like
  • Taking pre-payment money and then blocking the account
#965017
Resolved
Yesterday I pulled the plug on them and turned it over to Paypal for a refund. Stay away. I don't know what happened to them but it's definitely gone bad recently. Today I got their stock email. "Your Sonetel account has been disabled by Sonetel's automatic...
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Sonetel
Sonetel
Sonetel Verified Representative

Hi Gary,Yes indeed - as a CEO and Founder I do prefer to take responsibility whenever something goes really wrong for any reason.However, I only need to do this 1-2 times per ...

1.6
Product
Sonetel Phone Service
#938698