Sonetel - Unacceptable for B2B use
It is apparent to me that Sonetel either lacks the expertise or the focus and commitment to be a credible B2B provider. It's now multiple weeks after reporting that your core voice menu functionality was broken.
Six days ago we finally got your team on a call and remote control session and the Sonetel tech support folks were able to observe and then replicate the issue.
(The Sonetel voice menus cannot successfully connect calls to a Sonetel SIP number.) It's now nearly a week later and this core functionality is STILL not fixed.
The latest update is: "This issue has been already escalated to our engineering team and they are working on this issue." and "We have identified the issue occurs on random accounts. There is no fixed pattern which makes it difficult for us to replicate the issue and identify the root cause." and lastly "I am following up constantly with our team on this, and we'll keep you know as soon as we receive updates from them."
If Sonetel wants to be a real B2B provider, then key functionality not working for extended periods of time is simply not acceptable.
Reason of review: Bad quality.
Monetary Loss: $6500.
Preferred solution: Deliver product or service ordered.
Sonetel Pros: Innovative.
Sonetel Cons: Functionality broken.
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