Update by user Dec 03, 2016
Update... Finally an answer...
We have to pay 13 euro to port our number to a new provider... Who is going to pay us for the days we were not reachable and the time and money wasting on reconfiguring our systems???
THINK TWICE before doing "business" which these guys...
Original review posted by user Dec 03, 2016
After getting a low balance (NOT negative) our number got blocked.. After receiving this message we tried to update our balance...
But... due to the fact that our account is blocked, we could´t update the balance!!! Waiting hours for a reply they unblocked our number. Due to this we had to reset our password...
SO we did, but we forgot one phone to update with the password, so blocked again!!! Still waiting for an answer and not able to use our phone or worser.. not able to receive calls!!! Asked for the possibility to take the number with us to another provider..
Don´t mention the bad connections we lately had with their services.. Please be warned for them!!
Product or Service Mentioned: Sonetel Phone Service.
Reason of review: Bad quality.
Monetary Loss: $10.
Preferred solution: Let the company propose a solution.
I didn't like: Late responses and not answering our questions, Taking pre-payment money and then blocking the account.