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1 comment

Never use these guys, I lost my numbers while trying to port to their system. All they want to give me is compensation!

They just keep forwarding your cases from one department to another. I was promised the numbers would be ported in 15 days, and after 20 days I receive a message, unfortunately your numbers could not be ported. All they do now is apologize. What do I do with these apologies?

Customer service staff is the worst. keep sending standard replies and don't understand the issue. Keep saying we are improving our processes to make things work.

Will not give them a second chance. You too, keep away!

Reason of review: Bad quality.

Monetary Loss: $1000.

Preferred solution: Deliver product or service ordered.

I liked: Pricing.

I didn't like: Taking pre-payment money and then blocking the account, Quality, Bad service.

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Sonetel
Stockholm, Stockholm, Sweden #1319670
Sonetel Verified Representative

Hi,

As a CEO and Founder I take any complaints against our service very seriously.

I asked our Head of customer service to identify your case in order to find out the root issue to your bad experience - but she was not able to identify your account or any case.

Would you be able to share your Account ID or email address or the number lost - so that we can identify your case and perform an investigation of the matter?

Best regards,

Henrik Thome CEO & Founder

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